Our winery software has a built in Customer Relationship Manager (CRM) for working with direct to consumer channels.  Easily locate everything related to a customer or group of customers.  Automatically record each customer contact, inbound or outbound.  Schedule and delegate follow up actions.  View customer orders.

Our Winery CRM is built into every AMS consumer direct module: tasting room touch screen register, wine club, and e-commerce shopping cart.  Since our software is fully integrated, all information about your customer is viewable in the same place, regardless of which sales channels they've used. Or who they've talked to in your company.

For marketing use our winery CRM to mine your data.  So offers to your customers are focused, relevant, and measurable.  With AMS tools you can see the results of each offer.  And if you use RFM marketing, you'll be glad to know RFM tools are built right in.